1. Introduction

Welcome to ExpertB. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our platform and tell you about your privacy rights.

2. Information We Collect

We collect and process the following types of information:

2.1 Information You Provide

• Account Information: Name, email address, password, profile picture
• Profile Information: Bio, skills, education, experience
• Payment Information: Bank details, mobile wallet information for withdrawals
• Communication Data: Messages sent through our platform
• Content: Courses, services, reviews, and comments you create

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on platform
• Device Information: Browser type, operating system, device type
• Location Data: IP address and approximate location
• Cookies: See our Cookie section below

3. How We Use Your Information

We use your personal data for the following purposes:

• To provide and maintain our service
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your comments, questions, and requests
• To personalize your experience and deliver relevant content
• To monitor and analyze trends, usage, and activities
• To detect, investigate, and prevent fraudulent transactions
• To provide AI-powered features and recommendations

4. AI and Data Processing

ExpertB uses artificial intelligence to enhance your experience:

• AI Chat Assistant: Your conversations with AI are processed to provide helpful responses
• Content Generation: AI helps create course and service descriptions
• Recommendations: AI analyzes your preferences to suggest relevant content

We use Groq AI API for processing. Your data is processed securely and not used to train AI models without your consent.

5. Data Sharing

We may share your information with:

• Service Providers: Companies that help us operate the platform
• Business Partners: Payment processors (JazzCash, Easypaisa, banks)
• Other Users: Your public profile, courses, and services are visible to others
• Legal Requirements: When required by law or to protect rights

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate security measures to protect your data:

• Encryption of sensitive data in transit and at rest
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• CSRF protection on all forms

7. Cookies

We use cookies and similar tracking technologies to track activity on our platform. Types of cookies we use:

• Essential Cookies: Required for the platform to function
• Functional Cookies: Remember your preferences
• Analytics Cookies: Help us understand how you use the platform

You can control cookies through your browser settings.

8. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent at any time

To exercise these rights, contact us at privacy@expertb.net

9. Data Retention

We retain your personal data for as long as:

• Your account is active
• Needed to provide our services
• Required by legal obligations
• Necessary to resolve disputes

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law.

10. Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Pakistan. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by:

• Posting the new policy on this page
• Updating the "Last updated" date
• Sending an email for significant changes

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@expertb.net
• Address: Lahore, Pakistan